Question 1

What types of parts do you supply?

Accepted Answer

We specialize in aftermarket diesel engine parts for excavators and heavy construction equipment, including cylinder liner kits, fuel injection pumps, crankshafts, cylinder heads, ECU/ECM modules, starters, alternators, and complete engine rebuild kits.

Question 2

Which engine brands are compatible with your parts?

Accepted Answer

Our parts are compatible with Cummins, Caterpillar (CAT), Komatsu, Doosan/Develon, Volvo, Isuzu, Kubota, Yanmar, Deutz, Mitsubishi, Weichai, Perkins, Hino, and more. If your brand isn't listed, contact us — we likely have it or can source it.

Question 3

Are your parts OEM or aftermarket?

Accepted Answer

We supply high-quality aftermarket parts manufactured to OEM specifications. They provide the same fitment and performance as original parts at a significantly lower cost.

Question 4

How do I know if a part fits my machine?

Accepted Answer

Provide us with any of the following: OE part number, engine model number, or machine model. Our technical team will verify compatibility before quoting. If you're unsure, send photos and we'll help identify the correct part.

Question 5

Do you supply parts for machines other than excavators?

Accepted Answer

Yes. While excavators are our primary focus, our engine parts also fit loaders, bulldozers, generators, marine engines, and other diesel-powered equipment using the same engine models.

Question 6

What is your minimum order quantity (MOQ)?

Accepted Answer

For catalog items, MOQ is 1 piece. For custom/OEM parts, minimum is typically 10-50 pieces depending on complexity.

Question 7

How do I place an order?

Accepted Answer

Submit an inquiry through our website, email, or WhatsApp. We'll confirm availability and pricing, then send a proforma invoice. Once payment is received, we process and ship your order.

Question 8

Can I order a sample before placing a bulk order?

Accepted Answer

Absolutely. We encourage sample orders so you can verify quality before committing to larger quantities. Sample orders of 1-5 pieces are welcome.

Question 9

Do you provide a product catalog or price list?

Accepted Answer

Due to the wide range of part numbers and frequent price updates, we provide quotations on request. Send us your parts list and we'll respond with current pricing within 24 hours.

Question 10

What are your prices?

Accepted Answer

Pricing depends on the specific part, quantity, and current material costs. We offer competitive factory-direct pricing. Contact us with your part numbers for a detailed quotation.

Question 11

What payment methods do you accept?

Accepted Answer

We accept T/T (bank wire transfer), PayPal, and Western Union. For orders over $5,000, we typically accept 30% deposit with balance before shipping.

Question 12

Do you offer credit terms?

Accepted Answer

For established repeat customers, we can discuss flexible payment terms. This is evaluated on a case-by-case basis after building a working relationship.

Question 13

What quality certifications do you have?

Accepted Answer

All our products undergo a 4-stage quality control process including material inspection, in-process checks, finished product testing, and pre-shipment verification. Machinery test reports are provided with every shipment.

Question 14

What warranty do you offer?

Accepted Answer

All parts carry a 12-month warranty against manufacturing defects. If a part fails under normal operating conditions within the warranty period, we provide free replacement parts.

Question 15

Can I get inspection reports or test certificates?

Accepted Answer

Yes. We provide dimensional inspection reports, material certificates, hardness test results, and outgoing video inspection upon request — at no extra charge.

Question 16

What if I receive a defective part?

Accepted Answer

Contact us with photos or video showing the issue. Our technical team reviews within 48 hours. Approved claims receive free replacement parts with shared shipping costs.

Question 17

Which countries do you ship to?

Accepted Answer

We ship worldwide. Our main markets include Southeast Asia (Indonesia, Vietnam, Philippines), Middle East (Saudi Arabia, UAE), South America (Brazil, Chile), Africa (Nigeria, Kenya), and CIS countries.

Question 18

What shipping methods are available?

Accepted Answer

Express delivery via DHL, FedEx, or UPS (3-7 days). Sea freight for bulk orders (15-35 days). Air freight for urgent medium-sized orders (5-10 days).

Question 19

How much does shipping cost?

Accepted Answer

Shipping cost depends on weight, volume, and destination. We provide exact shipping quotes along with your product quotation. For orders over $3,000, we can offer discounted freight rates.

Question 20

Do you handle customs and export documentation?

Accepted Answer

Yes, we provide all necessary export documents including commercial invoice, packing list, and certificate of origin. We can also arrange pre-paid duties (DDP) for select destinations.

Question 21

How can I track my shipment?

Accepted Answer

Once shipped, we provide the tracking number and carrier details. You can track your package in real-time through the carrier's website.

Question 22

Can you manufacture custom parts?

Accepted Answer

Yes. We offer drawing-based, sample-based, and full custom development services. Send us your specifications and we'll evaluate feasibility.

Question 23

What information do you need for a custom part?

Accepted Answer

Technical drawings (CAD preferred), physical samples, detailed photos with measurements, or a description of the application. The more detail you provide, the faster we can quote.

Question 24

How long does custom part production take?

Accepted Answer

Sample production takes 7-20 days. Bulk production takes 15-45 days after sample approval, depending on complexity and quantity.

Question 25

Can you put my brand/logo on the parts?

Accepted Answer

Yes, we offer OEM branding services including custom packaging, logo engraving, and branded labels for qualified orders.

Product Categories

Engine Brands

Frequently Asked Questions

Still have questions? Contact us.